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Touchpoint - Automated Customer Messaging

Automate your appointment reminders and follow-up surveys, boost your online and social media visibility.

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Communication Plus

Automated Customer Communication

Communication Plus automates common customer communcation tasks and can save your techs up to 2.5 work hours per day.

  • Automated appointment reminders and job status updates keep your customers engaged

  • Smart esclations keep managers and CSRs informed if customers need to change their schedule
  • Automatic one question survey follow-ups deliver insights into customer satisfaction.


Satisfaction Surveys


Satisfaction Suverys in Touchpoint let you gather in depth customer feedback to make smarter decisions about how your shop does business.

  • In depth multiquestion surveys allow for gathering of important information about your customers and business 

  • Surveys are sent right after customer's appointment to maximize customer's potential to provide useful feedback


Online Review Portal

Online Reviews

The Online Review Portal in Touchpoint will automatically gather and post customer reviews of your shop online and on social media. 

  • Custom listing on autoglass-review.com gets your shop in front of potential customers who are actively looking for auto glass repair/replacement.

  • Touchpoint will gather positive reviews from your customers and automatically post them to autoglass-review.com and your social media pages.


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